Step 1 of 4

Facebook

This field is for validation purposes and should be left unchanged.

First we need to know some information about you. Fill in this section then click next to move on to the next section.

Name*

First Last

Email*

Phone*

Are you the machine owner?*

Information about returning your machine or attachment once the repairs are complete.

Return Shipping Speed*

Please choose how you would like your machine shipped back to you. Please select International for outside of the USA.

Do you need a loaner machine?*

YES - I WOULD LIKE A LOANER MACHINE IF ONE IS AVAILABLE

NO - I DO NOT NEED A LOANER MACHINE

MAYBE - I WILL REACH OUT TO THE MAGNAWAVE OFFICE

Return shipping address*

When your machine is repaired where would you like it shipped? Someone must sign for the machine when it arrives back to you. For those submitting Equipment Returns, we use this address to verify and print your shipping label.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Terms & Conditions* By submitting this form, you agree to all terms and conditions including but not limited to the information below:*

I agree to the Terms and Conditions

I do not agree to the Terms and Conditions

Loaner machines rent for $100 a week and are based on availability. The rental fee starts when the machine ships and ends when the machine is returned. Loaner machines must be returned within 3 business days upon the return of your machine.
Shipping charges are your responsibility. MagnaWave is not responsible for returning a machine by a certain date, if you are in a rush, please choose expedited return shipping.
MagnaWave and its suppliers are not responsible for lost or stolen packages, or damage caused during return shipping.
All work will be completed in the order received and generally takes around 10-15 business days after being received, however, repair times can vary. Repair costs for equipment that is under the 3-year warranty will be covered unless voided or expired.

I agree that my machine will be cleaned before being sent in for return/repair. If not, a minimum fee of $125 will be charged for cleaning services*

I agree

RMA Request Form